Mary Ellen Baker is Head of Business Services at Citizens Financial Group, Inc. She is responsible for the technology, operations, information and corporate security, property services, supply chain, process reengineering, change management and enterprise data functions. Baker oversees strategic investments in technology designed to drive value, efficiency and collaboration across the company.
Baker joined Citizens in August 2016 from PNC Financial Services, where she served as Executive Vice President of Enterprise Services, leading a wide range of efforts to improve the bank’s technology, controls and governance. In addition, she served as an interim Chief Technology Officer and built out PNC’s cyber security team.
Prior to PNC, she was at Bank of America and served as both Head of Enterprise Resiliency and Corporate Services and as the Head of Technology and Operations for the Consumer and Small Business Division. While at Bank of America, she led the implementation of the largest integrated platform upgrade and release the bank had ever attempted.
Baker is a graduate of Western Michigan University and is active in a number of community and professional organizations.
She currently serves on the Rhode Island Hospital Foundation, a Lifespan Partner, as well as the Lifespan Quality Oversight Committee. Additionally, Baker serves on the Board of Foster Forward – an organization dedicated to serving children and youth in foster care, the kinship and foster parents who care for them, and young adults leaving the foster care system.